Refund policy

Returns & Refunds Policy

At BE KIND SKINCARE, we want you to love your products as much as we do. And are here to help if you have any questions.

At Be Kind Skincare, we prioritise the hygiene, safety, and integrity of our products. Because many of our products are used directly on the skin, we operate a no change-of-mind returns policy in line with health protection concerns. This policy explains when returns or refunds are accepted, and the legal basis for our approach.

When We Do Not Accept Returns

Due to hygiene and health-safety reasons, we cannot accept returns of skincare products if:

  • The product has been opened, unsealed, or used;
  • The customer simply changes their mind (i.e., “buyer’s remorse”);
  • The product has had its hygiene seal removed or tampered with.


This is because once the seal is broken, we cannot safely re-sell or re-distribute the product in a way that ensures it has not been contaminated.


 When Returns Are Accepted

We will accept a return and provide a full refund (or replacement) in the following cases:


  1. Incorrect Order: If you received a product that is different from what you ordered (wrong item, wrong variant, etc.).
  2. Faulty Products: If the product is faulty or defective.

 

Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect, please contact us at www.bekindskincare.com within 7 days of receiving your parcel.
Please include your order number and photos of the item and packaging (if applicable).
We’ll arrange a replacement, refund, or store credit, depending on your preference and product availability.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty or incorrect. We recommend using a tracked delivery service, as we cannot guarantee receipt of untracked returns.

Refund Processing Time

Once we receive your returned item, refunds are typically processed within 10 working days.
Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Need Help?

If you have any questions about your return or refund, please reach out to us at:
📧 support@bekindskincare.com